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Support System for Family Caregivers

Support System for Family Caregivers

Project Info

Mobile application

Technion- Final project 2023

Product design/ prototyping

Caregivers Ally

Introduction

Introduction

Currently in Israel, there are over 1.2 million family caregivers.

The age range is between 20-60 years old.

The essence of the app is to create a system that accompanies family caregivers and provides a systematic view of family member care, tailored to processes and

bureaucracy in Israel.

Currently in Israel, there are over 1.2 million family caregivers. The age range is between 20-60 years old.

The essence of the app is to create a system that accompanies accompanies family caregivers and provides a systematic view of family member care, tailored to processes and bureaucracy in Israel.

The Challenge

Caregiving often comes out of left field, with no heads up.

People don't know where to start or who to turn to.

There are numerous tasks in various aspects such as accompanying medical examinations, helping to employ a certified caregiver, managing household chores, which often creates a financial burden. This leads to a feeling

of helplessness.

Caregiving often comes out of left field, with no heads up. People don't know where to start or who to turn to.

There are numerous tasks in various aspects such as accompanying medical examinations, helping to employ a certified caregiver, managing household chores, which often creates a financial burden. This leads to a

feeling of helplessness.

The Solution

A system that accompanies caregivers, offering a holistic view of the family member’s care.

It serves as a guide throughout the entire journey a family needs to go through. It offers an easy and accessible solution for dealing with multiple factors simultaneously: medical, insurance, and emotional. The system will be non-profit and will promote relevant but non-personalized advertisements.

Research

To determine how best to assist family caregivers,

I conducted surveys and personal interviews with caregivers.

Key areas of focus included searching for information,

using task management, tracking tools, and self-care

(including mental health).

To determine how best to assist family caregivers, I conducted surveys and personal interviews with caregivers.

Key areas of focus included searching for information, using task management and tracking tools, and self-care

(including mental health).

Information Needs
53%

say there's a significant need for information

and tools to improve family member care

Medical Information Sereach
47%

used the internet (Google, Wikipedia) and

consulted with friends in the medical field

25%

Consult with their doctors

Tracking and Documentation Tools
87%

Keep paperwork organized

30%

Digitizing the documents

Self-Care
47%

Seek mental health support

60%

Feel the primary responsibility lies with them

Feel the primary responsibility

lies with them

User Research Conclusions

  1. The caregiving process should be divided into three main stages:

initial exposure to the illness/event, hospital or institution stay,

and managing daily life when the patient returns home.

  1. The caregiving process should be divided into three

    main stages:

initial exposure to the illness/event, hospital or institution

stay, and managing daily life when the patient

returns home.

  1. Beside information searches, technology is underutilized.

  1. Building trust and security among users is crucial.

  1. The product should be accessible to users with moderate

technological literacy to reach as many people as possible.

  1. The product should be accessible to users with moderate

technological literacy to reach as many people as

possible.

User Persona

Naama’s mother had a stroke and is currently hospitalized in a rehabilitation facility in Tel Aviv, classified as requiring intensive care. Naama, the primary caregiver, has two siblings.

Motivations

  • Awareness of her mother’s medical and insurance status.

  • Keeping track of schedules and treatments.

  • Preparing her mother’s home for her eventual discharge.

Pains

  • Feeling overwhelmed and disorganized by the numerous entities she has to deal with.

  • Worried about remembering all the necessary information and managing all responsibilities.

Needs

  • To monitor and manage all the bureaucratic and

    medical matters.

  • To receive advice and guidance in creating a rehabilitation plan at home and within the community.

  • To save time by avoiding searching for answers from numerous sources and different places.

  • To get recommendations on purchasing

    caregiving equipment.

  • To monitor and manage all the bureaucratic and

    medical matters.

  • To receive advice and guidance in creating a

    rehabilitation plan at home and within the community.

  • To save time by avoiding searching for answers from numerous sources and different places.

  • To get recommendations on purchasing

    caregiving equipment.

52 years old, Rehovot ,Married with 2 children, physics teacher at a high school, Moderate technological literacy.

"Don’t know where or how
to start in all this mess"

App Map

Navigation &

Guidance

Medication

Database

Medical Metrics

Form Search

Insurance Page

Chatbot History

Documents

Inbox

Profile

Home

Medical

Community

Rights

Utilization


Tasks

Store & Group

Purchase

Professional

Directory

Create Task

Achievements

Magazine

Documents

App Map

Concepts for Home page

Sketching allowed me to gain a rough understanding

of key screens as well as map out necessary features.

Sketching allowed me to gain a rough understanding

of key screens as well as map out necessary features.

Key Features

Personal Road Map & Guidance

The "Navigation & Guidance" feature is designed to

be your personal guide through the complex journey of

caregiving. This tool offers step-by-step assistance to help

you navigate the bureaucratic maze, providing clear

directions and valuable insights at every stage.

Whether you're dealing with medical appointments, legal

documentation, or accessing community resources, this

feature ensures you have the support and information you

need to manage your caregiving responsibilities effectively

and confidently.

AI Expert Chat

The app includes an AI Expert Chat feature, offering users

the ability to communicate with AI-driven experts across

three key categories: social work, insurance, and legal

advice. This feature provides tailored guidance on issues

users are facing within these domains. By leveraging all the

information and content stored about the user within the

app, the AI delivers responses that are customized to the

user's specific needs, ensuring precise and relevant advice.

Bureaucracy Management System

The app features a comprehensive Bureaucracy and

Document Management system. This tool allows users to

efficiently track and organize important paperwork, such as

insurance documents and medical information.

By streamlining the management of these critical

documents, the app helps caregivers stay on top of

bureaucratic requirements and ensures that all necessary

information is readily accessible when needed.

Key Features

Personal Road Map& Guidance

The "Navigation & Guidance" feature is designed to be your personal guide through the complex journey of caregiving. This tool offers step-by-step assistance to help you navigate the bureaucratic maze, providing clear directions and valuable insights

at every stage.

Whether you're dealing with medical appointments, legal documentation, or accessing community resources, this feature ensures you have the support and information you need to manage your caregiving responsibilities effectively and confidently.

AI Expert Chat

The app includes an AI Expert Chat feature, offering users the ability to communicate with AI-driven experts across three key categories: social work, insurance,

and legal advice. This feature provides tailored guidance on issues users are facing within these domains. By leveraging all the information and content stored about the user within the app, the AI delivers responses that are customized to the user's specific needs, ensuring precise and relevant advice.

Bureaucracy Management System

The app features a comprehensive Bureaucracy and Document Management system. This tool allows users to efficiently track and organize important paperwork, such as insurance documents and medical information. By streamlining the management of these critical documents, the app helps caregivers stay on top of bureaucratic requirements and ensures that all necessary information is readily accessible when needed.

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